Return & Exchange Policy

At Upomio, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility
You may request a return or exchange within 7 days of receiving your order. To be eligible for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Have all original tags and packaging intact

2. Non-Returnable Items
The following items cannot be returned or exchanged:

• Items that have been used, washed, or damaged after delivery

• Products without original tags or packaging

• Items purchased during clearance or special sale (if mentioned)

3. Exchange Process
If you received a wrong size, defective product, or incorrect item, you can request an exchange. Our team will arrange the exchange process after verifying the issue.

4. Return Process
To start a return or exchange request, please contact our support team with:

• Your Order Number

• A brief description of the issue

• Photo proof (if the item is damaged or incorrect)

After approval, we will guide you through the return process.

5. Refund Policy
Once we receive and inspect the returned item, we will notify you about the approval of your refund. Approved refunds will be processed according to the original payment method or as store credit.

6. Shipping Charges
Shipping charges for returns or exchanges may apply depending on the reason for the return.

For any questions regarding returns or exchanges, please contact our support team.

Upomio – Committed to Quality and Customer Satisfaction.