Refund Policy

At Upomio, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, our refund policy is designed to assist you in a simple and transparent way.

1. Refund Eligibility
Customers may request a refund within 7 days of receiving the product if the item is defective, damaged, or incorrect. The product must be:

• Unused and unworn

• In its original condition

• With all original tags and packaging intact

2. Refund Process
To request a refund, please contact our support team and provide:

• Your Order Number

• A short description of the issue

• Clear photos of the product (if damaged or incorrect)

After reviewing your request, our team will confirm whether the refund is approved.

3. Refund Approval
Once the returned product is received and inspected, we will notify you about the refund status. If approved, the refund will be processed.

4. Refund Method
Refunds will be issued through the original payment method or store credit, depending on the payment type and company policy.

5. Processing Time
Refunds are usually processed within 5–10 business days after the returned item has been received and verified.

6. Shipping Costs
Shipping charges are generally non-refundable, unless the return is due to an error from our side (such as a wrong or damaged item).

For any refund-related questions, please contact our customer support team.

Upomio – Your satisfaction is our priority.