Our complaint team and customer service team operate 24 hours a day to ensure proper support for our customers. Their main responsibility is to confirm whether the customer has received the correct product according to the order and to address any issues related to the product or delivery. Appropriate actions are taken based on the customer’s feedback or complaints.

We provide an initial response within 1 hour of receiving any complaint or comment, and we are committed to providing a complete resolution within 24 hours.